Learn the skill behind the announcement
OpenAI's Businesses in ChatGPT beta includes Business Agents for eligible U.S. ecommerce and online service businesses. The useful team skill is evaluating whether a business's answers are accurate, understandable, and helpful. You can practice that skill before your own business is ready to publish an agent.
Prepare a small source pack
Choose one product or service you understand. Gather its current description, price, inclusions, exclusions, and policy page. Remove customer details. Pick one reviewer who can resolve factual questions. Your goal for the session is a completed review sheet with five test questions, evidence, and a clear list of improvements.
Exercise one: write the expected answer first
Take a common question such as “Does this package include implementation?” Write the facts a correct answer must contain and the page supporting them. Add an exception: “What if I need it tomorrow?” Decide what the response should say when the source does not contain the answer. This prevents the most fluent response from becoming the grading standard.
Exercise two: compare the response with the source
If you have access to a published agent or a preview for an authorized business, ask your questions there. Otherwise practice with a regular assistant and your approved source pack; that is a rehearsal, not a test of Business Agent behavior. Highlight correct facts, unsupported additions, missing limitations, and unclear next steps. Discuss the evidence before rewriting anything.
Exercise three: improve the material
Choose the most consequential gap. Rewrite the source answer in plain language and add the missing condition. For example, replace “We work quickly” with an approved delivery window and the point at which that window starts. Test the revised material with the same question. Keep the old and new answer side by side so the team can explain what improved.
Leave with a repeatable review
Use five columns: customer question, approved source, expected facts, actual answer, and decision. Give each unresolved issue an owner. Repeat the exercise whenever the offer or policies change. Business-agent chats and ordinary ChatGPT answers have different roles; teach reviewers to identify which experience they are evaluating.
Your finish line
At the end of the session, everyone should be able to explain one answer they accepted, one they corrected, and why. That judgment is useful across customer support drafts, sales FAQs, internal assistants, and future agent projects.
Your next step
Bring a real task to an AI working session.
Sources
Reviewed November 11, 2026. The practical exercises and recommendations above are our analysis.
Try this review prompt
Using only [approved product and policy information], create five customer questions and the facts each answer must contain. Include one question the sources cannot answer. Mark missing evidence. Do not invent policy details.